Driving Engagement, Earning Reviews, Maintaining Leadership: Xoxoday's Success Story with Plum and G2 Reviews

While our products, Empuls, Plum, and Compass, were highly regarded in the enterprise segment, we recognized the importance of demonstrating customer satisfaction through reviews.

Challenges

Demonstrating customer satisfaction through reviews was crucial for Xoxoday, but incentivizing reviewers to share their experiences posed a significant challenge. Xoxoday needed an effective strategy to motivate customers and encourage them to provide valuable feedback.
Xoxoday needed an effective strategy to motivate customers and encourage them to provide valuable feedback.

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“Xoxoday's seamless and automated rewards payout system has helped us save hours of manual effort.”

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Xoxoday Plum and SAP SuccessFactors Integration - Transforming Employee Engagement at Yarra Trams

Easy, Adaptable, and Quantifiable employee engagement for Growmark with Xoxoday’s Plum and SAP SuccessFactors integration.

Growmark is an agricultural cooperative that provides fuels, lubricants, crop nutrients, crop protection products, seeds, construction services, equipment, and grain marketing assistance to cooperatives, retailers, businesses, and customers in the U.S. and Canada.

While focusing on connecting with our customers to gather their feedback, Xoxoday has amplified the process by adding a delight factor with its ability to distribute rewards at scale. It also integrates with HubSpot, G2, and other platforms, making it a friendly solution for us

Sathyanarayana G

AVP- Growth & Marketing, Xoxoday

Challenges

Demonstrating customer satisfaction through reviews was crucial for Xoxoday, but incentivizing reviewers to share their experiences posed a significant challenge. Xoxoday needed an effective strategy to motivate customers and encourage them to provide valuable feedback.
Xoxoday needed an effective strategy to motivate customers and encourage them to provide valuable feedback.

‍

Driving Engagement, Reviews,and Leadership: Xoxoday's Success Story with G2 Reviews

Xoxoday has amplified their review process by adding a delight factor with its ability to distribute rewards at scale.

268

Reviews In 3 months

66

New badges

Leader

In the enterprise segment

“Xoxoday's seamless and automated rewards payout system has helped us save hours of manual effort.”

Sathyanarayana G

AVP- Growth & Marketing, Xoxoday

268

Reviews In 3 months

66

New badges

Leader

In the enterprise segment

About

Xoxoday

Xoxoday is a digital reward, incentives and payouts platform that helps businesses to automate reward campaigns across a wide range of use-cases. Featuring a comprehensive catalog of e-gift cards, prepaid cards, and experiential gifts, Xoxoday enables you to delight your reward recipients globally, instantly, and seamlessly.

Its robust and scalable API easily integrates with HRMS, LMS, CRMs, Survey tools, and any other third-party applications without any complex codes.

Industry:

ITeS / SaaS / Startups

Region:

India

Use case:

Review & Ratings

Features used:

G2 Native integration, Personalized emails, Gift Cards, Rewards Marketplace

“Xoxoday's seamless and automated rewards payout system has helped us save hours of manual effort.”

Sathyanarayana G

AVP- Growth & Marketing, Xoxoday

Challenges

Demonstrating customer satisfaction through reviews was crucial for Xoxoday, but incentivizing reviewers to share their experiences posed a significant challenge. Xoxoday needed an effective strategy to motivate customers and encourage them to provide valuable feedback.
Xoxoday needed an effective strategy to motivate customers and encourage them to provide valuable feedback.

‍

Solution

Xoxoday implemented a systematic process using Xoxoday, their comprehensive rewards and recognition platform, to overcome the challenges:

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Review Outreach Email: Personalized emails were sent to the customer base, inviting them to provide reviews on G2 and requesting interested customers to respond with their name, company, and email address.
Verification: Xoxoday diligently verified the reviews to ensure authenticity and compliance with G2's guidelines, maintaining the integrity of the reviews.
Incentives: Customers who successfully published their reviews on G2 were offered a $10 gift card as a token of appreciation, motivating them to participate actively in the review process.
Integration: Xoxoday seamlessly integrated Xoxoday's rewards and recognition functionality, streamlining the entire process and ensuring a rewarding and hassle-free experience for customers.

Results

Continuous Review Generation: Xoxoday aims to maintain an ongoing review generation process to consistently gather customer feedback and ensure a steady flow of positive reviews on G2.
Enhancing Customer Experience: Xoxoday will utilize the valuable insights from customer reviews to improve their products and services, ensuring an exceptional customer experience and addressing any pain points effectively.
Leveraging Badges and Recognition: Xoxoday will leverage the 66 badges received on G2 to enhance their credibility, attract potential customers, and reinforce their leadership position in the enterprise software solutions segment.

Driving Engagement, Earning Reviews, Maintaining Leadership: Xoxoday's Success Story with Plum and G2 Reviews

Challenges

More case studies

Samco, a discount stock broker in India uses Xoxoday to drive growth for its referral program

Xoxoday Plum and SAP SuccessFactors Integration - Transforming Employee Engagement at Yarra Trams

Easy, Adaptable, and Quantifiable employee engagement for Growmark with Xoxoday’s Plum and SAP SuccessFactors integration.