Incentivize agent performance
to drive excellence in customer success operations
Customer success roles can become mundane over time, so rewarding your agents' performance from time to time is vital to keep them motivated. Connect with any support ticket management tool to fetch SLAs, average response and resolution times. Send them instant gratification for exemplary work or award redeemable performance points whenever they meet their SLA objectives!
Use Xoxoday’s platform to set up and run performance-based rewarding rules programs in minutes. Express your gratification and build a positive spirit through instant rewards.
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Integrate with any support ticketing tool
- Connect with support management tools like Freshdesk, Zendesk, in just one click to fetch tickets, SLAs, incident priority, avg. response/resolution time.
Set performance-based rewarding rules
- Configure triggers and rules based on a combo of SLAs, ticket priority, response or resolution times to send digital gift cards from the flow of work.
Send rewards in multiple modes
- Delight your support agents by sending them instantly-redeemable reward Links / Codes, or award Points for consistent performance.
Treat recipients with a global gift catalog
- Give your agents the liberty to pick their own gift by exposing them to a catalog that has 26000+ e-gifts from 5000+ brands. Let them redeem it in a click.
Promote high performance in customer support functions with rewards
Motivate and retain top talent
Recognizing and rewarding support agents for their hard work and achievements communicates that their contributions are valued. It instills a sense of pride and motivates agents to continue excelling in their roles with 100% dedication.
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Improve CX and drive NPS score
When employees are motivated, they go the extra mile to provide excellent customer service. Satisfied customers are more inclined to recommend your business to friends, family, and colleagues, thus resulting in higher NPS scores.
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Witness better support operations
A well-designed rewards program can strengthen teamwork, encourage continuous improvement, and foster a positive company culture.Continuous improvement drives better support operations and higher customer satisfaction.
Embedding rewards to your ticketing tool takes only 3 steps!
- Integrate with your support ticket management tools like ZenDesk, FreshDesk, etc., in one click.
- Set up KPI-driven performance rules to recognize and reward agents based on events occurring inside your ticket management tool.
- Send on-demand gift Codes/Links or award Points to agents for consistent performance. Set up a denomination that you prefer.
- Send rewards via SMS or email in preferred currency to ensure global flexibility in distribution and redemption.
- Let agents redeem their accumulated rewards against a global catalog containing 26000+ options, ranging from branded e-gift cards to prepaid cards to experiential gifting.
- Deliver a redemption experience that’s simple and hassle-free.
Embedding rewards to your ticketing tool takes only 3 steps!
- Integrate with your support ticket management tools like ZenDesk, FreshDesk, etc., in one click.
- Set up KPI-driven performance rules to recognize and reward agents based on events occurring inside your ticket management tool.
- Send on-demand gift Codes/Links or award Points to agents for consistent performance. Set up a denomination that you prefer.
- Send rewards via SMS or email in preferred currency to ensure global flexibility in distribution and redemption.
- Let agents redeem their accumulated rewards against a global catalog containing 26000+ options, ranging from branded e-gift cards to prepaid cards to experiential gifting.
- Deliver a redemption experience that’s simple and hassle-free.
Embedding rewards to your ticketing tool takes only 3 steps!
- Integrate with your support ticket management tools like ZenDesk, FreshDesk, etc., in one click.
- Set up KPI-driven performance rules to recognize and reward agents based on events occurring inside your ticket management tool.
- Send on-demand gift Codes/Links or award Points to agents for consistent performance. Set up a denomination that you prefer.
- Send rewards via SMS or email in preferred currency to ensure global flexibility in distribution and redemption.
- Let agents redeem their accumulated rewards against a global catalog containing 26000+ options, ranging from branded e-gift cards to prepaid cards to experiential gifting.
- Deliver a redemption experience that’s simple and hassle-free.
Embedding rewards to your ticketing tool takes only 3 steps!
- Integrate with your support ticket management tools like ZenDesk, FreshDesk, etc., in one click.
- Set up KPI-driven performance rules to recognize and reward agents based on events occurring inside your ticket management tool.
- Send on-demand gift Codes/Links or award Points to agents for consistent performance. Set up a denomination that you prefer.
- Send rewards via SMS or email in preferred currency to ensure global flexibility in distribution and redemption.
- Let agents redeem their accumulated rewards against a global catalog containing 26000+ options, ranging from branded e-gift cards to prepaid cards to experiential gifting.
- Deliver a redemption experience that’s simple and hassle-free.
We are a trusted partner for renowned organizations worldwide
Our customers have some great things to say about us!
We’ve seen a marked improvement in agent satisfaction
“Thanks to Xoxoday, we’ve seen a marked improvement in agent satisfaction. The flexibility and variety of rewards available mean each agent can choose what truly motivates them and this perfectly aligned with our goal to drive excellence in customer service.”
— A large-scale BPO company
There are significant improvements in our customer success metrics
“Xoxoday has been instrumental in transforming our approach to agent incentives. We are now offering personalized and instant rewards to our teams, which makes them feel more valued and motivated. The outcome is great with significant improvements in our customer success metrics.”
— A renowned ITES company
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