Xoxoday Plum and SAP SuccessFactors Integration - Transforming Employee Engagement at Yarra Trams

Challenges

At Yarra Trams, every employee is trained and measured on their ability to provide safe, reliable, and efficient public transport services to millions of passengers annually. Recognizing and rewarding employees for their contributions is crucial to keeping them motivated and encouraging them to perform at their best. However, the previous recognition practices faced several challenges:

‍

Disparate practices: Recognition practices were fragmented, with varying budgets and different schemes across departments, leading to inconsistencies.
Lack of analytical capabilities: There were no analytical tools to measure the program's final redemption costs accurately.
Administrative burdens: Significant administrative overhead existed for department heads and payroll in procuring and distributing physical gifts and determining applicable benefit-in-kind taxes.
System integration issues: There was no seamless communication between the current HRIS system and the reward platform, causing inefficiencies.

They recognized the need for a digital-first and automated rewards platform that would seamlessly integrate with their current HXM Suite and offer the following benefits:
‍

Provide meaningful local and global choices of gift cards and experiences to employees. Empower employees with complete control over the redemption process.
Empower employees with complete control over the redemption process.
Leverage existing reporting and free reward and recognition functionality through SuccessFactors.
Eliminate the need for new IT infrastructure and minimize setup and configuration time and resources.

“The solution was simple to deploy with less IT resource effort than we expected. ”

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Growmark is an agricultural cooperative that provides fuels, lubricants, crop nutrients, crop protection products, seeds, construction services, equipment, and grain marketing assistance to cooperatives, retailers, businesses, and customers in the U.S. and Canada.

From the office to our depots, our employees have embraced the change, as it underpins our ongoing efforts to elevate our workplace culture by incorporating recognition and appreciation and upholding our values.

Peitta Dyball

Chief People Officer, Yarra Trams

Challenges

‍

Disparate practices: Recognition practices were fragmented, with varying budgets and different schemes across departments, leading to inconsistencies.
Lack of analytical capabilities: There were no analytical tools to measure the program's final redemption costs accurately.
Administrative burdens: Significant administrative overhead existed for department heads and payroll in procuring and distributing physical gifts and determining applicable benefit-in-kind taxes.
System integration issues: There was no seamless communication between the current HRIS system and the reward platform, causing inefficiencies.

They recognized the need for a digital-first and automated rewards platform that would seamlessly integrate with their current HXM Suite and offer the following benefits:
‍

Provide meaningful local and global choices of gift cards and experiences to employees. Empower employees with complete control over the redemption process.
Empower employees with complete control over the redemption process.
Leverage existing reporting and free reward and recognition functionality through SuccessFactors.
Eliminate the need for new IT infrastructure and minimize setup and configuration time and resources.

About

Yarra Trams

In Melbourne, Australia, Yarra Trams (operated by Keolis Downer) is the largest tram network in the world, with 250 kilometers of double track, a fleet of 500 trams and a team of 2600 dedicated employees working around the clock to provide safe, reliable and efficient public transport to millions of passengers each year.

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Yarra Trams is committed to delivering sustainable and customer-focused services, with a strong focus on safety and passenger experience. Yarra Trams has been a key player in Melbourne's public transport sector and continues to be at the forefront of innovation and technology in the industry.

Industry:

Automotive

Region:

ANZ

Use case:

Employee Engagement

Features used:

SAP Success Factors integration, Xoxo reward points, Reward Marketplace

“The solution was simple to deploy with less IT resource effort than we expected. ”

Peitta Dyball

Chief People Officer, Yarra Trams

Challenges

‍

Disparate practices: Recognition practices were fragmented, with varying budgets and different schemes across departments, leading to inconsistencies.
Lack of analytical capabilities: There were no analytical tools to measure the program's final redemption costs accurately.
Administrative burdens: Significant administrative overhead existed for department heads and payroll in procuring and distributing physical gifts and determining applicable benefit-in-kind taxes.
System integration issues: There was no seamless communication between the current HRIS system and the reward platform, causing inefficiencies.

They recognized the need for a digital-first and automated rewards platform that would seamlessly integrate with their current HXM Suite and offer the following benefits:
‍

Provide meaningful local and global choices of gift cards and experiences to employees. Empower employees with complete control over the redemption process.
Empower employees with complete control over the redemption process.
Leverage existing reporting and free reward and recognition functionality through SuccessFactors.
Eliminate the need for new IT infrastructure and minimize setup and configuration time and resources.

Solution

Yarra Trams integrated Xoxoday with their existing SAP SuccessFactors system. This integration allowed them to enhance employee recognition by leaders, managers, and peers with minimal IT effort, leveraging their existing enterprise IT investment. The key benefits included:

‍

The integration gave Yarra Trams full control over the reward program tailored for their employees.
Employees could accumulate awarded points over time for performance and 'moments that matter' and redeem them within the core HR platform.
Employees could choose the brand and denomination of rewards from Xoxoday’s global catalogue, making the redemption process more engaging.
With Xoxoday’s user-friendly UI, employees quickly deployed and widely adopted the platform.

What’s Next?

Yarra Trams plans to explore several opportunities to further improve their employee rewards program, including:

‍

Scaling up and innovating the program to include more employees and teams.
Optimizing the program based on feedback and data analytics.
Exploring new ways to personalize the program for enhanced employee engagement.

Xoxoday Plum and SAP SuccessFactors Integration - Transforming Employee Engagement at Yarra Trams

Challenges

More case studies

Samco, a discount stock broker in India uses Xoxoday to drive growth for its referral program

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