Di Melbourne, Australia, Yarra Trams (dikendalikan oleh Keolis Downer) adalah rangkaian trem terbesar di dunia, dengan 250 kilometer landasan berkembar, armada 500 trem dan pasukan 2600 pekerja berdedikasi yang bekerja sepanjang masa untuk menyediakan pengangkutan awam yang selamat, boleh dipercayai dan cekap kepada berjuta-juta penumpang setiap tahun.
Yarra Trams komited untuk memberikan perkhidmatan yang mampan dan berfokuskan pelanggan, dengan tumpuan yang kuat terhadap keselamatan dan pengalaman penumpang. Yarra Trams telah menjadi pemain utama dalam sektor pengangkutan awam Melbourne dan terus berada di barisan hadapan dalam inovasi dan teknologi dalam industri.
At Yarra Trams, every employee is trained and measured on their ability to provide safe, reliable, and efficient public transport services to millions of passengers annually. Recognizing and rewarding employees for their contributions is crucial to keeping them motivated and encouraging them to perform at their best. However, the previous recognition practices faced several challenges:
They recognized the need for a digital-first and automated rewards platform that would seamlessly integrate with their current HXM Suite and offer the following benefits:
Yarra Trams integrated Xoxoday with their existing SAP SuccessFactors system. This integration allowed them to enhance employee recognition by leaders, managers, and peers with minimal IT effort, leveraging their existing enterprise IT investment. The key benefits included:
Yarra Trams plans to explore several opportunities to further improve their employee rewards program, including: