An ITES major improves rewarding efficiencies with Xoxoday Plum

Learn how this ITES major used Xoxoday Plum to reduce the reward program implementation turn-around time by 70%.

Challenges

The client faced several challenges in managing rewards for their distributed sales and service teams, making the traditional reward procurement process obsolete and inefficient.

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Laborious vendor processes, stock management, reward curation, and evolving employee interests.
Multiple teams across locations with different incentive programs created an elaborate and time-consuming process for managers.
Limited reward options, with only cash incentives and company-branded or generic physical goods.
Employees were dissatisfied with the lack of variety, and managing stock availability became a significant problem.

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Challenges

The client faced several challenges in managing rewards for their distributed sales and service teams, making the traditional reward procurement process obsolete and inefficient.

‍

Laborious vendor processes, stock management, reward curation, and evolving employee interests.
Multiple teams across locations with different incentive programs created an elaborate and time-consuming process for managers.
Limited reward options, with only cash incentives and company-branded or generic physical goods.
Employees were dissatisfied with the lack of variety, and managing stock availability became a significant problem.

About

the client

Our client is an American multinational information technology company headquartered in Palo Alto, California, United States. They develop personal computers (PCs), printers and related supplies, as well as 3D printing solutions. They were formed on November 1, 2015, renamed from the personal computer and printer divisions of the original parent Company, with that company's enterprise product and business services divisions becoming the newly formed enterprise.

Industry:

ITeS / SaaS / Startups

Region:

USA

Use case:

Employee Engagement

Features used:

Gift Cards, Experiences, Merchandize, Reward Distribution, Reward Marketplace, Dashboard, Customized corporate gifting.

Challenges

The client faced several challenges in managing rewards for their distributed sales and service teams, making the traditional reward procurement process obsolete and inefficient.

‍

Laborious vendor processes, stock management, reward curation, and evolving employee interests.
Multiple teams across locations with different incentive programs created an elaborate and time-consuming process for managers.
Limited reward options, with only cash incentives and company-branded or generic physical goods.
Employees were dissatisfied with the lack of variety, and managing stock availability became a significant problem.

Why Xoxoday?

The client chose Xoxoday's platform for its extensive features and positive experience.

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Extensive redemption catalog, including gift vouchers, experiences, perks, and privileges, expanding the scope of the reward program.
Timely service for digital voucher procurement.
Comprehensive onboarding and account management support, with Xoxoday's team thoroughly understanding the client's use case.

Solution

Xoxoday's platform provided a comprehensive solution to address the client's reward management challenges.

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Enabled the creation of unique rewarding experiences tailored to employee interests (e.g., road trips, family outings, mobile replacements).
Reduced reward program turnaround time by 70% by eliminating inventory checks, transportation, and vendor approval processes.
Ability to manage multiple reward programs for different categories of employees (target achievers, support teams, managers) through a single platform.
Customized gift boxes and booklets for the leadership team, fostering a sense of appreciation.

Results

The implementation of Xoxoday's platform yielded significant benefits for the client in terms of employee engagement and overall satisfaction.

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Employees expressed delight and refreshment with the new mode of rewarding, which offered personalized and relevant experiences.
Higher participation and overall happiness, as employees were thrilled to receive non-repetitive and relevant rewards.
Evident improvement in engagement and satisfaction with reward programs, thanks to the extensive redemption options.

An ITES major improves rewarding efficiencies with Xoxoday Plum

Challenges

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