Why Xoxoday?

After evaluating multiple service providers, Capgemini chose Xoxoday for the following reasons:

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• A wide variety of reward options: Xoxoday provided an extensive range of reward options, including over 5,000 experiences, 1,000 gift cards, and 10,000 perks, eliminating the need to manage multiple vendors individually.
• Rewards Dashboard: The rewards dashboard provided end-to-end visibility and trackability of rewards distribution, enabling Capgemini to track and measure rewarding activities more efficiently.
• Highly Responsive Customer Service: Xoxoday offered ambitious Service Level Agreements (SLAs) for customer service, which was an important consideration.
• HRMS / Procurement System Integration: Xoxoday could integrate with Capgemini's internal software, such as their HRMS and procurement systems, saving manual processes like data synchronization and uploading.

Solution

Capgemini implemented Xoxoday to streamline and enhance their rewarding process:

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• Improved Reward Frequency: Xoxoday rewards are being used for rewarding employees as well as external stakeholders like vendors and clients, leading to an increase in reward frequency due to the ease of executing the rewarding process.
• Reduced Rewarding Time: The rewarding timeline has shrunk with the help of bulk upload options and e-voucher options available with Xoxoday, reducing the logistics required for approving, dispatching, and receiving gift vouchers.
• Customer Service: Xoxoday successfully resolved all user queries related to redemption within their committed SLAs, despite the complexity of managing a higher number of redemption options.

Results

Xoxoday  has efficiently replaced an array of rewarding requirements for Capgemini, allowing them to finetune their rewarding process and maximize its efficiency. Capgemini intends to explore leveraging rewards for engagement further, leveraging Xoxoday's platform.